Cancellation and refunds

[PLACEHOLDER. To be drafted by legal counsel. Do not publish without review.]

This document must cover:

• Cancellation windows and refund percentages for each programme
• Transfer to a later cohort
• What happens if the Institute cancels a cohort or retreat
• Non refundable deposits and components
• Retreat cancellation terms, which differ because accommodation is booked in advance
• Product returns, covering window, condition and process

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